REFUND & EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@gilijewels.com. Returns must be sent to the following address:

Gili Jewels
98 Cuttermill Road, Suite 211N
Great Neck Plaza NY 11021
United States

If your return is accepted, we will send you a prepaid return shipping label and full instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at support@gilijewels.com with any return questions.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

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Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as special orders or personalized items)

• Final sale items

• Gift cards

If you have questions about whether your item is eligible for return, please contact us.

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Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

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Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at support@gilijewels.com.